Returns

Scope of Returns
Returns are accepted only under the following conditions:

  • The product received is damaged during transit
  • The product delivered is incorrect or materially different from the order placed

Returns for reasons including but not limited to change of mind, incorrect compatibility selection, personal preference, or buyer remorse are not accepted.

Reporting Timeline
Any issue related to damage, defect, or incorrect product must be reported within 48 hours of delivery. Requests raised beyond this period may be declined.

Conditions for Return Eligibility
To qualify for a return:

  • The product must be unused and unaltered
  • All original packaging must be intact
  • The customer may be required to provide unboxing videos, photographs, and order proof for verification

Products failing inspection due to misuse, mishandling, or tampering will not be eligible.

Non-Returnable Circumstances
The following are not eligible for return or refund:

  • Damage caused after delivery due to improper use or installation
  • Normal imperfections or minor variations inherent to manufacturing
  • Returns initiated without prior approval

Verification & Approval
All return requests are subject to internal inspection and verification. We reserve the right to accept or reject a return request based on compliance with this policy and inspection findings, in line with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.

Refunds via Store Coupon
Where a return is approved, refunds are issued exclusively in the form of store coupon, equivalent to the value of the product purchased.

  • Store coupon is non-transferable, non-redeemable for cash, and cannot be withdrawn to bank accounts or payment instruments
  • Store credit can be used only for future purchases on our website
  • Shipping fees, handling charges, and taxes (if applicable) are non-refundable

Store coupon will typically be reflected within 7–10 business days after successful verification of the returned product.

Replacement Policy
At our discretion, and subject to stock availability, an approved return may be resolved through a replacement instead of store credit. Replacement timelines may vary depending on location and inventory.

Return Shipping
Return shipping instructions will be provided upon approval. Unauthorized or self-shipped returns may not be accepted. In cases where the return is due to a verified defect or incorrect shipment, return logistics may be facilitated by us.

Limitation of Liability
Our liability shall be limited strictly to the value of the product purchased. We shall not be liable for any indirect, incidental, or consequential losses arising from the use or inability to use the product.

Policy Modifications
We reserve the right to amend this policy at any time without prior notice. Changes shall be effective immediately upon publication on this page.

Contact & Grievance Redressal
For return, refund, or grievance-related queries, customers may contact us through the Contact page.